Using the: Feedback and Complaints option.
My recent ride in Abuja.
So, the driver, like many of his fellow drivers on the Bolt platform, ended the trip after my express pre-wish that he did not, as I was going to add an extra stop.
He deliberately ignored my wish, obviously so he could go offline and charge me ‘cash’, off the platform, in order to cheat Bolt out of their fee. Of course, telling him I did not carry cash fell on deaf ears, as he suggested ‘transfer’. I reminded him that staying on the platform was not just convenient, ethical and safe for all parties, it could even earn him a big tip, but he would not budge.
I had to exit the car when, after I had tried to re-order him as a ride, he was unable to accept because, not only were other drivers that were much further away popping up on my screen as possible rides, the twerp my driver was annoyingly insisting on not going online.
As a result, I was left stranded in the quietest part of town and had to trek far before finding public transport – the whole essence of using Bolt for safety and convenience, completely wasted.
NB. This is a common trait amongst Nigerian app-drivers who will call the customer ahead and harrass them into going offline and pay cash, otherwise they would threaten to cancel the ride.
And even those who ‘inadvertently’ pick customers, will continuously moan throughout the ride about how card or wallet payment did not ‘pay’ them because of the price of fuel 🙄. You might have noticed the number of cancellations on the Nigerian platform as a result.
So, what can be done to help curb this malais that makes the customer feel very uncomfortable?
Comment:
That is how my driver in Ibadan thought he was being smart by going offline without informing me. I wondered why he could never find his way with at least three maps at his disposal. 🤔
Long story short, he called one hour after our 5-hour trip had ended, complaining that Bolt had only paid him ₦3900 for that trip.
I checked my app. Indeed they had only charged me same.
That return trip was worth at least ₦39,000 – (I had been quoted ₦20k one way).
Na so d bobo lose over ₦30k o, because of oversabi.
I did try and contact Bolt on his behalf, but they haven’t replied me. Or recharged me either. 🤷🏽♂️
If only these drivers knew that ride-share apps are not cheating them. The rider actually pays more than the driver is shown by the app. In essence, a driver is offered ₦6000 by uber for a trip. Uber actually charges the rider ₦7500, ₦1500 being 25% costs and profits ploughed back into improving the app and everyone’s safety.
But perhaps the greedy ones do know this after all.
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